Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR BLOG, WEBSITE OR APP?

We collect personal contact information from visitors of our site when they provide it. This includes name, address, phone and email. We also may collect credit card information for online e-commerce transactions.

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with you after correspondence (live chat, email or phone inquiries)

HOW DO WE PROTECT YOUR INFORMATION?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

DO WE USE ‘COOKIES’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we may use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf. We use cookies to keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser some site features may not work.

THIRD-PARTY DISCLOSURE

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD-PARTY LINKS

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

GOOGLE AND FACEBOOK AND THIRD PARTY COOKIES

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We occasionally Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We, along with third-party vendors such as Google or Facebook use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick or Facebook cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. We have implemented Demographics and Interests Reporting.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

CALIFORNIA ONLINE PRIVACY PROTECTION ACT

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page
You can change your personal information by emailing us or calling us

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?

Yes, we allow third-party behavioral tracking.

COPPA (CHILDREN ONLINE PRIVACY PROTECTION ACT)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via in-site notification, within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@glenwoodins.com

Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

Glenwood Insurance Agency
1605-K Grand Avenue
Glenwood Springs, CO 81601

Toll Free: 1-800-748-2809
Phone: 970-945-9161
FAX: 970-945-6027
Email: info@glenwoodins.com

What our clients are saying:

I contacted Glenwood Insurance Agency for an auto quote for my daughter who goes to school in CO. James Howell responded to my request immediately, was understanding of our needs and provided quality customer service. He was professional and easy to talk with. Thank you James!
I have been a client of Glenwood Insurance for 10+ years. They are on top of their responsibilities and care for their clients. During this time I have had the pleasure of working directly with the same friendly faces and have continued to trust their services. Thank you Glenwood Insurance!!
Angela Sampels has done a wonderful job for us. She has worked diligently in finding the right fit for our needs, including our autos and homeowners policies. She stays on top of our additions and changes. We highly recommend GIA for your insurance needs.
I can not tell you how incredibly SURPRISED AND HAPPY I was to go to the mail box today and find my ck from the Insuance you so diligently worked on for me. You went above and beyond and I just want You to know how impressed and happy… read more read less
Courtney Wheeler’s rapid response to my health insurance needs is what we all need in an insurance professional. She was thorough and helpful during the process! Highly recommend!!
James Howell has given us great customer service and has always been available to answer any questions we have. He is prompt and knowledgeable with all of our insurance needs.
GIA is the go-to for insurance needs, both professionally and personally! Their unparalleled expertise, friendly agents and smooth process makes for an excellent overall experience.
Our family has been using Glenwoid Insurance for years. They have always responded quickly to our changing insurance needs and given us very competitive rates. Recently Jade Moss was supremely efficient in easily adding a new building to our policy.
Always a pleasure to work with Jade at Glenwood Ins. Jade has always given priority to any issues or questions that need to be addressed. We use Glenwood Ins for our business and I couldn’t be more satisfied with the service I’ve received. It goes to show you that there… read more read less
Kelsey Arbaney helped me compare quotes for business insurance and workman’s comp. She was able to save us a substantial amount! It was a pleasure working with her and Glenwood Insurance. It was close to the renewal date but she was very cordial, professional and efficient! … read more read less
James Howell at Glenwood Insurance Agency is the best! I was a State Farm insurance customer since I was 16 and thought I was doing pretty good. Then I bought a house and needed some home owners insurance quotes. I got one from my then agent at State Farm and… read more read less
Absolutely love Stacey Campos! Anytime I need something she is on it! Highly recommended!
We have used Glenwood Insurance for many years as we’ve grown our businesses. We highly recommend this company for it’s professionalism and personal attention. In particular, we appreciate the quick response time and personal care given to us by our agent, Jade Moss. She is always on top of things… read more read less
My wife and I have used Glenwood Insurance Agency for all of our homeowners’ and auto insurance needs. We have been working with Kim Hammon for several years now, and she is wonderful to work with. She’s professional and responsive, and she recently saved us a lot of money on… read more read less
Jade has unequivocally, always been very punctual in assisting us and accommodating the needs that our company requires. There is never latency in the period of time it takes her to fulfill our requests. Jade is always on point, receptive and willing to help; traits that are obviously… read more read less
Glenwood Insurance is our one stop agency for commercial liability, workers comp, auto, and health insurance, and the whole team is great. Rates are competitive and we have no reason to use anyone else. Jade usually handles our cert requests and admin for clients and does an amazing job.We appreciate… read more read less
I cannot say enough good things about Glenwood Insurance Agency. They are responsive, caring, and so easy to work with. They make the often complex world of insurance easy to understand. I wholeheartedly recommend them.
Glenwood Insurance Agency and it’s staff have been serving the insurance needs for Daybreak Construction Specialties, Inc. during the past 20+ years. We worked a lot with the Rifle office and Melea the past 5 + years. Perhaps longer, I cannot remember when I first spoke with… read more read less
I have been working with Glenwood Insurance Agency for about 1 year and Jade has been our agent. She has done an amazing job on following up with the insurance companies whether it’s an insurance audit that needed to be disputed or getting them to update our information. She has… read more read less
Jade provided fantastic service, and she was extremely professional and responsive with getting a new general liability up and running for McSwain Construction. Thank you, Jade. You’re an ace of spades!
We have been working with Glenwood Insurance for years. Our old agent retired and we were connected with Jade. Jade has been amazing from start to finish. She goes above and beyond making sure that we understand everything that is happening, all while being extremely patient with our many questions…. read more read less
I love Glenwood Ins. …every person!
LAUREN LEWIS IS THE BEST. IMMEDIATELY RETURNS CALLS AND EMAILS AND ALWAYS FOLLOWS UP
We are more than happy with the service we have had from Glenwood Insurance since day one. Every staff member we have interacted with has treated us with great customer service. Jade Moss has been a tremendous help to us. She is very knowledgeable and has always been friendly, patient… read more read less