Our People

Respect, integrity, service, excellence and empathy are the promises we make to our clients, employees and the communities we serve, each and every day. Our expert insurance professionals work with our carriers on your behalf to produce solutions that provide you with complete coverage.

With dedicated teams for personal and business insurance, we cover individuals, families, start-up businesses, and small to large companies.

PERSONAL INSURANCE

MY FAVORITE PART OF THE JOB IS:
Forming relationships with clients and getting to work every day with incredible people. 

WHEN NOT IN THE OFFICE, I AM:
Spending time with my children; my life has been shaped by my kids. I can also be found on the golf course when the sun is out!

Scott Bolitho

HEALTH & LIFE DIRECTOR
(970) 384-8330
MY FAVORITE PART OF THE JOB IS:
Helping my customers find solutions and providing them with the best product for their personal insurance needs.

WHEN NOT IN THE OFFICE, I AM:
Spending time with my family outdoors. You’ll find me at the lake, camping, biking and snowboarding. My Frenchie, Harley, is my sidekick.

Stacey Campos

INSURANCE ADVISOR
(970) 384-8351
MY FAVORITE PART OF THE JOB IS:
How much my communication skills have developed and made me a more empathetic person.

WHEN NOT IN THE OFFICE, I AM:
Watching my brothers use the athletic genes that were passed down to them but somehow skipped me.

Evelyn Cordero​

ACCOUNT MANAGER
(970) 384-8304
MY FAVORITE PART OF THE JOB IS:
Working with my coworkers and helping clients.

WHEN NOT IN THE OFFICE, I AM:
Riding my Harley, eating steak and watching 80s movies.

Roland Dunn

ACCOUNT MANAGER
(970) 384-8319
MY FAVORITE PART OF THE JOB IS:
Talking with clients and fulfilling their individual insurance needs. I love to research all of our available carriers and find the best fit.

WHEN NOT IN THE OFFICE, I AM:
Quilting, reading, traveling and spending time with family and close friends. 

Kim D. Hammon

INSURANCE ADVISOR
(970) 384-8303
MY FAVORITE PART OF THE JOB IS:
Meeting new people and providing a good client experience.

WHEN NOT IN THE OFFICE, I AM:
Spending time outdoors with family.

Shauntel Hotz

OPERATIONS EXECUTIVE
(970) 384-8306
MY FAVORITE PART OF THE JOB IS:
Meeting new clients, explaining coverage so they understand, saving them money and providing broader protection.

WHEN NOT IN THE OFFICE, I AM:
Knocking out honey do’s, hanging with the family, playing volleyball and eating Mexican food.

James Howell

INSURANCE ADVISOR
(970) 384-8321
MY FAVORITE PART OF THE JOB IS:
Relationships with clients and fellow employees.

WHEN NOT IN THE OFFICE, I AM:
Enjoying outdoor sports and spending time with family.

Asa Jones​

INSURANCE ADVISOR
(970) 384-8308
MY FAVORITE PART OF THE JOB IS:
Helping clients understand their individual policies and coverages.

WHEN NOT IN THE OFFICE, I AM:
Hanging out with my family, spending time outdoors, and practicing leatherwork.

Lauren Lewis

ACCOUNT MANAGER
(970) 384-8334
MY FAVORITE PART OF THE JOB IS:
Helping my clients and being a part of a team.

WHEN NOT IN THE OFFICE, I AM:
Being a taxi for my kids, boating with my family, and reading.

Dayna Marceaux

ACCOUNT EXECUTIVE
(970) 384-8327
MY FAVORITE PART OF THE JOB IS:
When I get to meet with clients in person for lunch!

WHEN NOT IN THE OFFICE, I AM:
I am usually planning a visit with friends or family or just relaxing.

Angela Sampels​

ACCOUNT EXECUTIVE
(970) 384-8302
MY FAVORITE PART OF THE JOB IS:
Working with people.

WHEN NOT IN THE OFFICE, I AM:
Spending time with family and friends.

Todd Thulson

ACCOUNT EXECUTIVE
(970) 384-8305
MY FAVORITE PART OF THE JOB IS:
Helping people navigate the world of health insurance and selecting the best possible option for them and their loved ones.

WHEN NOT IN THE OFFICE, I AM:
Playing outside with family and friends and taking advantage of all the nearby recreation.

Courtney Wheeler

HEALTH & LIFE ADVISOR
(970) 384-8313
MY FAVORITE PART OF THE JOB IS:
Appreciating the many opportunities to develop my professional knowledge. Helping a client always brightens my day.

WHEN NOT IN THE OFFICE, I AM:
Enjoying family, friends, and the great outdoors. I enjoy working out so I can eat cake!

Amanda Wynn

ACCOUNT MANAGER
(970) 384-8325

BUSINESS INSURANCE

MY FAVORITE PART OF THE JOB IS:
Taking care of my clients and making sure all of their needs are handled with respect, integrity, service, excellence and empathy. 

WHEN NOT IN THE OFFICE, I AM:
Spending time outdoors with my family and playing sports. I’m a CrossFit coach, so you might find me teaching a class.

Kelsey Arbaney

ACCOUNT EXECUTIVE

(970) 384-8314

MY FAVORITE PART OF THE JOB IS:
My relationships with clients and our many carriers.

WHEN NOT IN THE OFFICE, I AM:
On the golf course, skiing, hiking and hanging out with family and friends.

Bryan Avery

INSURANCE ADVISOR

(970) 384-8312

MY FAVORITE PART OF THE JOB IS:
Collaborating with clients to create insurance solutions for their unique businesses.

WHEN NOT IN THE OFFICE, I AM:
Being active in the outdoors with family and friends.

Nettie Avery

INSURANCE ADVISOR
(970) 384-8320
MY FAVORITE PART OF THE JOB IS:
Working with clients and building relationships.

WHEN NOT IN THE OFFICE, I AM:
With my family.

Rikki Daniell

ACCOUNT EXECUTIVE
(970) 384-8385
MY FAVORITE PART OF THE JOB IS:
Working with people to protect what is precious to them, knowing that together we have created a path to reclaim financial comfort should disaster strike.

WHEN NOT IN THE OFFICE, I AM:
Having fun with family and friends.

Kimala D. Fite

INSURANCE ADVISOR
(970) 384-8363
MY FAVORITE PART OF THE JOB IS:
Applying myself in new ways and learning from my colleagues.

WHEN NOT IN THE OFFICE, I AM:
Usually exploring in the mountains with my favorite humans and dogs.

Devonee Hendrix

CUSTOMER SERVICE REPRESENTATIVE
(970) 384-8316
MY FAVORITE PART OF THE JOB IS:
Finding solutions to meet the needs of clients and building solid relationships along the way.

WHEN NOT IN THE OFFICE, I AM:
Getting outdoors, attending sporting events, watching movies, and spending time with my family.

Jennifer Kentner

SELECT BUSINESS UNIT SPECIALIST
(970) 384-8341
MY FAVORITE PART OF THE JOB IS:
Assisting the local community with their insurance needs.

WHEN NOT IN THE OFFICE, I AM:
Entertaining  with my family and friends.

Melea Losasso

ACCOUNT EXECUTIVE
(970) 384-8387
MY FAVORITE PART OF THE JOB IS:
Meeting with clients and doing my best to provide the most comprehensive protection for their needs.

WHEN NOT IN THE OFFICE, I AM:
Enjoying time with my wife and three children. Skiing, hockey and traveling.

Joe Luetke

INSURANCE ADVISOR
(970) 384-8362
MY FAVORITE PART OF THE JOB IS:
Learning more about our community’s needs.

WHEN NOT IN THE OFFICE, I AM:
Being hounded by my dogs.

Jade Moss​

OPERATIONS EXECUTIVE
(970) 384-8345
MY FAVORITE PART OF THE JOB IS:
The friendships I've made over the years.

WHEN NOT IN THE OFFICE, I AM:
Anything outside, fishing, camping and four-wheeling.

Debbie Nauroth

ACCOUNT MANAGER
(970) 384-8386
MY FAVORITE PART OF THE JOB IS:
Having the opportunity to learn something new every day.

WHEN NOT IN THE OFFICE, I AM:
Planning outdoor trips with my friends or family.

Hilery Pena

CUSTOMER SERVICE REPRESENTATIVE
(970) 384-8333
MY FAVORITE PART OF THE JOB IS:
Getting to know clients and finding coverages that meet their needs.

WHEN NOT IN THE OFFICE, I AM:
Being the “World’s Best Grandma” to my grandchildren and grand dogs.

Mindy Shue

ACCOUNT EXECUTIVE
(970) 384-8352
MY FAVORITE PART OF THE JOB IS:
Building a relationship built on trust with the insured.

WHEN NOT IN THE OFFICE, I AM:
Hanging out up Rifle Creek with the grandkids.

Jack Sours

INSURANCE ADVISOR
(970) 384-8384
MY FAVORITE PART OF THE JOB IS:
Taking on the challenges of clients' individual needs. Although some appear the same, usually they are quite different.

WHEN NOT IN THE OFFICE, I AM:
Traveling.

Kristine Toole

INSURANCE ADVISOR
(970) 596-9052
MY FAVORITE PART OF THE JOB IS:
Helping people and building relationships.

WHEN NOT IN THE OFFICE, I AM:
Hiking, reading or doing something creative.

Kelli Weniger

ACCOUNT EXECUTIVE
(970) 384-8354

ADMINISTRATION

MY FAVORITE PART OF THE JOB IS:
Problem-solving to find missing or out-of-balance numbers. Puzzles are my favorite.

WHEN NOT IN THE OFFICE, I AM:
In complete servitude to my Aussie puppy and Rafting the Colorado with friends.

Allison Bailey

ACCOUNTANT
(970) 384-8337
MY FAVORITE PART OF THE JOB IS:
Learning new ways to implement technology.

WHEN NOT IN THE OFFICE, I AM:
Enjoying the finer things, like scotch and coffee.

Ryan Bolitho

IT DIRECTOR
(970) 384-8328
MY FAVORITE PART OF THE JOB IS:
Making a difference by teaching and mentoring clients and employees.

WHEN NOT IN THE OFFICE, I AM:
Spending time with my family, cooking, belly dancing and hiking.

Shanti Cartmell

VP, PROFESSIONAL SERVICES
(970) 384-8311
MY FAVORITE PART OF THE JOB IS:
Creating a vision that puts our people in the best position to be protected, successful and happy.

WHEN NOT IN THE OFFICE, I AM:
Spending time with family hopefully somewhere beautiful and outdoors.

Ian Exelbert

CHIEF EXECUTIVE OFFICER
(970) 384-8332
MY FAVORITE PART OF THE JOB IS:
Coming to work every day to be with people I work with. They are family.

WHEN NOT IN THE OFFICE, I AM:
Working on some kind of project. It could be cooking, sewing or working outdoors.

Dede Hofmann​

EXECUTIVE ASSISTANT
(970) 384-8342
MY FAVORITE PART OF THE JOB IS:
The people I get to work with. They are amazing and truly care. We’re able to laugh through any challenge then refocus to get the job done. 

WHEN NOT IN THE OFFICE, I AM:
Cruising on my motorcycle, attending events with my children, hiking or curled up with a good book and my dog, Chica.

Julie Ireland

CONTROLLER
(970) 384-8317
MY FAVORITE PART OF THE JOB IS:
developing relationships with clients in order to help them understand and address their risks.

WHEN NOT IN THE OFFICE, I AM:
on skis, on a bike, or on a boat.

Tom Jensen

LOSS CONTROL ADVISOR
(970) 384-8343
MY FAVORITE PART OF THE JOB IS:
Solving problems and working with the team.

WHEN NOT IN THE OFFICE, I AM:
Searching for donuts.

Stephen Junker

BUSINESS DEVELOPMENT MANAGER
(970) 384-8309
MY FAVORITE PART OF THE JOB IS:
Brightening people’s day!

WHEN NOT IN THE OFFICE, I AM:
Floating the Colorado River, fishing and photography.

Sadee Lang

ADMINISTRATIVE ASSISTANT
(970) 384-8301
MY FAVORITE PART OF THE JOB IS:
Knowing I have the opportunity to grow with the company.

WHEN NOT IN THE OFFICE, I AM:
Busy enjoying my time as a mom of boys.

Daniell Sharp

ADMINISTRATIVE ASSISTANT / ACCOUNTING CLERK
(970) 384-8300

NEWS  |  November 8, 2011
Kelley Cox

GLENWOOD SPRINGS, Colorado – When investor and businessman Harry Logan founded Glenwood Insurance Agency in 1911, he probably wasn’t thinking about the company’s longevity. He sold it eight years later.

But from 1919 to the present, the company has passed through two Glenwood Springs families, and is still owned today by a partnership of families.

Now, 100 years after Logan opened the doors, the Glenwood Insurance Agency is celebrating a century in business.

“I’m proud to carry on the tradition,” said Scott Bolitho, a co-owner and third generation executive in the company. “My grandfather did business with a handshake. That personal touch has carried through to the present.

“We like to do business by establishing a relationship with people. You know in insurance, there’s nothing tangible you’re selling. Everything is built on trust and relationships,” Bolitho said.

“A lot of things have changed over the years, most notably the technology and the regulations on the industry,” said Asa Jones, another co-owner who took over from his brother Pete.

“The foundation for our success has always been our relationships with our customers. One of the benefits of living in and doing business in a town like Glenwood Springs is that we get to know and help so many great families,” Jones said.

“Through good years and bad, our priority has been to treat our customers and our employees like family,” said Nettie Avery, who, along with her husband Bryan, bought a share of the company in 1999.

“That’s one of the reasons we’ve weathered the storms. We’ve helped our customers through the difficult times by proactively meeting with them to find ways to cut their costs without sacrificing their coverage,” Avery said. “When our customers succeed, we succeed.”

Harry Logan was in the insurance and lending businesses when he launched Glenwood Insurance Agency in 1911. The town was just 26 years old, and didn’t stretch any farther south than 13th Street.

In 1919, Logan sold the business to Carleton Hubbard Sr., who ran it until the 1960s, said his son, Carleton Hubbard Jr. of Glenwood Springs, who also worked in the business in his younger years.

The senior Hubbard, who had spent the previous 10 years as county clerk and deputy county clerk, had purchased the Garfield County Abstract Co. a year earlier, and he was very busy running the two businesses.

Needing help, he hired Ada Hutchings, a former Strawberry Queen. Proximity paid off, and the two were married in 1928. They ran the two companies from an office in the Hotel Glenwood, a four-story wooden structure at the northeast corner of Eighth and Grand.

In 1944, they moved the office across the street into the brick First National Bank Building. The following year, the Hotel Glenwood burned to the ground.

In the 1960s, the Hubbards bought the abstract companies that were serving Eagle and Pitkin counties, just at the time when Vail and Snowmass Village were beginning to be developed. The title business was far more demanding than the insurance business, so the Hubbard family sold the 50-year-old insurance agency to Walter Thrall.

“My dad would feel very proud,” Hubbard said of the business continuing for another 50 years, “and it wouldn’t surprise him that it is still doing well. It was a nice little agency when he sold it. They [represented] good companies.”

In the same downtown block, Pat Bell owned a competing insurance agency in the Dever Building, on the northwest corner of Eighth and Grand.

“I remember going to my grandfather’s office on Saturday mornings with my brother to play with the rotary phones. We really grew up with the business,” said Scott Bolitho, son of Jere Bell (Pat Bell’s daughter) and her husband, Bill Bolitho.
In 1977, Pete Jones and Bill Bolitho bought the Glenwood Insurance Agency from Thrall and his partner, Ralph Sample. They merged the company with Bell’s agency, forming a company that was, for a few years, called the Glen Bell Agency.
A few years later, they also acquired the First Agency from Randy Wilson and Bob Howsam. In 1982, Pete’s brother Asa Jones came in as a partner. In 1983, they partners changed the name back to Glenwood Insurance Agency.

Today, Glenwood Insurance is owned by Scott Bolitho, Asa Jones, Bryan and Nettie Avery, along with investors Dennis Lawrence of Wyoming and Sarah Fleming of Grand Junction. Ian Exelbert, who previously served as market president for U.S Bank and controller for WestStar Bank in Glenwood Springs, joined the agency in September as an owner and chief operating officer.

Scott Bolitho also noted that Todd Thulson was a partner and key player in the agency from 1999 until his retirement in 2008.

Bolitho said as a kid, he never imagined following his father and grandfather into the insurance business.
“The last thing I was going to do was move back to Glenwood Springs. I wanted to work in sports marketing,” he said.
But he earned a college degree in insurance and finance, and spent seven years in Denver working for Travelers Insurance, one of the lines Glenwood Insurance has carried for decades. And then, just like his parents, he moved his young family back to Glenwood Springs and went into the business.

Now his son Ryan, 26, works there too.

“It was the same thing as me,” Scott Bolitho said. “He used to say to me, ‘Dad, how can you work in an office?’ And here he is.”

The insurance industry calls this multi-generational pattern “perpetuation.”

It results in stability and dependability that keeps customers and employees on board for years. Many of the agency’s customers are the second, third and, in some cases, fourth generations doing business with Glenwood Insurance, and some employees have been with the company for 20 to 30 years.

For Exelbert, it’s like stepping into a deep tradition.

“This is a great opportunity to carry on the legacy of a Glenwood Springs business that has stood the test of time, and proven its commitment to customers and employees again and again,” he said.

– Publicist Mandy Gauldin contributed to this report.