2015 January

Ian Exelbert of Glenwood Insurance Agency selected to serve on the Safeco Insurance Regional Advisory Council

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Glenwood Springs, CO— Ian Exelbert, COO of Glenwood Insurance Agency has been selected to join the Regional Advisory Council for Safeco Insurance.

The advisory council program, which consists of eight regional panels along with a national council, gathers feedback from agents across the country to enhance both service and business results for Safeco and independent agencies.

As a regional spokesperson for Safeco agents and customers, Exelbert looks forward to what his fellow agents and Safeco can accomplish in the year ahead.

“The Safeco Advisory Council is more than just another industry panel,” said Exelbert, who has been with Glenwood Insurance Agency for three years. “It’s a chance to become an even stronger voice for our customers and help Safeco and other independent agents continually improve our service. I’m honored and excited to take part.”

Safeco has been using advisory councils for more than 10 years to collaborate with agents on solutions that will improve the agent and customer experience. Safeco’s collaboration with agents through advisory councils is a testament to Safeco’s commitment to independent agents.

Approximately 140 agents sit on the regional councils, all managed by agents. Regional Advisory Council participants serve three-year terms, with about one-third of the membership rotating annually.

About Glenwood Insurance Agency
Glenwood Insurance Agency has been serving the insurance needs of Western Colorado since 1911. In addition to our Glenwood Springs location, we own and operate the Sterling Insurance Agency in Aspen. As an independent agency, we represent over thirty quality insurance companies, giving us the resources to provide you with the best possible insurance at the most competitive price. The Glenwood Insurance Agency is a full-service agency offering insurance for your home, auto, and business needs, as well as life, health, disability, and long term care insurance. We are a member of the nationwide Strategic Insurance Agency Alliance.

For more information about Glenwood Insurance Agency, go to www.glenwoodinsurance.com.

About Safeco Insurance
In business since 1923 and based in Boston, Massachusetts, Safeco Insurance sells personal automobile, homeowners and specialty products through a network of more than 10,000 independent insurance agencies throughout the United States. Safeco is a Liberty Mutual Insurance company.

Boston-based Liberty Mutual Insurance is a diversified insurer and the third largest property and casualty insurer in the U.S. based on 2013 direct premiums written as reported by the National Association of Insurance Commissioners. Liberty Mutual Insurance also ranks 76th on the Fortune 100 list of largest U.S. corporations, based on 2013 revenue.

For more information about Safeco Insurance, go to www.Safeco.com.

New Responsibilities For Glenwood Insurance Veterans

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Glenwood Springs, CO— Longtime employees of Glenwood Insurance Agency, Angela Sampels and Bonnie Jones have been promoted. Sampels will advance to Manager of Customer Service (Personal Lines) and Jones to Manager of Customer Service (Commercial Lines).

Sampels has been with Glenwood Insurance since 2002 and has served in several capacities prior to this announcement. She will now manage the personal lines customer service representatives by coaching, counseling, communicating job expectations, planning, and monitoring overall customer service. Her new role will give her greater ability to make improvements to the personal line team efforts, “One of my goals is enhance Glenwood Insurance’s reputation for great customer service and to take us to another level.”

Bonnie Jones has been with Glenwood Insurance for seven years. In her new role, she will manage the service efforts of the commercial lines team and oversee a new select accounts service team. She will also handle all the procedure audits for the department while continuing to work closely with Bryan Avery, one of the agency’s owners, to provide commercial clients with personal service.

Ian Exelbert, COO of Glenwood Insurance is pleased with the changes. “All of these changes are very exciting for us. We are focused on developing our people internally. Customer service is so important and we are adding resources to ensure that we continue to provide exceptional customer service while streamlining our processes to make it easy on our clients to do business with Glenwood Insurance Agency.”

Both Sampels and Jones can be reached at Glenwood Insurance Agency at 1605 Grand Avenue, Unit K in Glenwood Springs or by phone at 970.945.9161.

About Glenwood Insurance Agency
Glenwood Insurance Agency has been serving the insurance needs of Western Colorado since 1911. In addition to our Glenwood Springs location, we own and operate the Sterling Insurance Agency in Aspen. As an independent agency, we represent over thirty quality insurance companies, giving us the resources to provide you with the best possible insurance at the most competitive price. The Glenwood Insurance Agency is a full-service agency offering insurance for your home, auto, and business needs, as well as life, health, disability, and long term care insurance. We are a member of the nationwide Strategic Insurance Agency Alliance.

For more information about Glenwood Insurance Agency, go to www.glenwoodinsurance.com.

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